| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP17C: Call Management |
| 1 | F1755 | Case Master | 16 | ZA | CALLRN | Case Reason | String | UDC | 3 | 0 |
| TOPH90: ONEWORLD TOOLS |
| 2 | F1761 | Electronic Help JDE Request Log | 21 | ZA | CALLRN | Case Reason | String | UDC | 3 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 17 / CR (Call Reason) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | | . | | N |
| 2 | 100 | Documentation | | N |
| 3 | 110 | Marketing/Sales Question | | N |
| 4 | 120 | Setup | | N |
| 5 | 130 | Product Request | | N |
| 6 | 140 | Product Inquiry | | N |
| 7 | 150 | Product Failure | | N |
| 8 | 160 | Warranty Issue | | N |
