| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP17C: Call Management |
| 1 | F1751 | Call Status RulesTable | 3 | GS | CT01 | Case Type - 1 | Character | UDC | 1 | 0 |
| 2 | F1752 | Call Types | 2 | CT | CT01 | Case Type - 1 | Character | UDC | 1 | 0 |
| 3 | F1755 | Customer Call Master | 7 | ZA | CT01 | Case Type - 1 | Character | UDC | 1 | 0 |
| 4 | F1759 | Call Required Fields | 4 | CL | CT01 | Case Type - 1 | Character | UDC | 1 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 17 / CT (Call Type) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | 1 | Live | | N |
| 2 | 2 | Call back | | N |
| 3 | 3 | E-Mail | | N |
| 4 | 4 | FAX | | N |
| 5 | 5 | New - reference closed call | | N |
| 6 | 6 | Web | | N |
