| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP17C: Call Management |
| 1 | F1752 | Case Types | 3 | CT | CT02 | Case Type - 2 | Character | UDC | 1 | 0 |
| 2 | F1755 | Case Master | 8 | ZA | CT02 | Case Type - 2 | Character | UDC | 1 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 17 / SC (Call Source) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | 1 | Telephone | | N |
| 2 | 2 | E-Mail | | N |
| 3 | 3 | FAX | | N |
| 4 | 4 | Web | | N |
| 5 | 5 | Internal | | N |
| 6 | 6 | Sales Rep | | N |
| 7 | 7 | Service Technician | | N |
| 8 | C | CTI | | Y |
| 9 | J | E Help | | Y |
