| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP17: Customer Service Management |
| 1 | F3111Z2 | Warranty Claim/Supplier Recovery processing | 121 | WP | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| 2 | F3112Z2 | Warranty Claim/Supplier Recovery processing | 137 | WL | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| 3 | F31171 | Parts List - Extension | 23 | WS | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| 4 | F31171S | Purge Parts List - Extension | 23 | WS | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| 5 | F31172 | Routing Instructions - Extension | 25 | WS | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| 6 | F31172S | Purge Routing Instructions - Extension | 25 | WS | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| 7 | F4801TZ2 | Warranty Claim/Supplier Recovery processing | 70 | WQ | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| TOP17C: Call Management |
| 8 | F1755 | Case Master | 90 | ZA | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| 9 | F1760 | Time Entry | 54 | ZB | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| TOP48: Work Order Processing |
| 10 | F4801ST | Purge - Work Order Master Tag File | 57 | WA | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| 11 | F4801T | Work Order Master Tag File | 57 | WA | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
| 12 | F4817 | Service Order Extension | 10 | SR | ENTCK | Entitlement Check | String | UDC | 3 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 17 / ER (Entitlement Check) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | | . | | N |
| 2 | 0 | Not Entitled | | N |
| 3 | 1 | Transaction Entitled | | N |
| 4 | 2 | Contract found; no serv type | | N |
| 5 | 3 | Contract Found;day/time not | | N |
| 6 | 4 | Covered under default warranty | | N |
| 7 | 5 | Work Day Calendar Not Setup | | N |
