| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP17C: Call Management |
| 1 | F1753 | Case Priority | 8 | GP | EPRIR | Escalation Priority | String | UDC | 2 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 17 / PR (Case Priority) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | 1 | Critical | RED | N |
| 2 | 2 | Priority | YELLOW | N |
| 3 | 3 | Standard | BLUE | N |
| 4 | 4 | Case Escalated | FUCHSIA | N |
| 5 | 5 | Go Live | PURPLE | N |
| 6 | 6 | Call Next Day | OLIVE | N |
| 7 | C | Critical | LIME | N |
| 8 | E | Escalated | TEAL | N |
| 9 | G | Go Live | AQUA | N |
| 10 | H | Help | GREEN | N |
| 11 | N | Call Next Day | GRAY | N |
| 12 | P | Priority | MAROON | N |
| 13 | S | Standard | NAVY | N |
