| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP17: Customer Service Management |
| 1 | F4801TZ2 | Warranty Claim/Supplier Recovery processing | 74 | WQ | REGION | Geographic Region Code | String | UDC | 3 | 0 |
| TOP17C: Call Management |
| 2 | F1754 | Call Queue Routing Rules | 7 | ZB | REGION | Geographic Region Code | String | UDC | 3 | 0 |
| 3 | F1755 | Customer Call Master | 20 | ZA | REGION | Geographic Region Code | String | UDC | 3 | 0 |
| 4 | F1797 | CSMS Address Book Information | 11 | CS | REGION | Geographic Region Code | String | UDC | 3 | 0 |
| TOP48: Work Order Processing |
| 5 | F4801ST | Purge - Work Order Master Tag File | 61 | WA | REGION | Geographic Region Code | String | UDC | 3 | 0 |
| 6 | F4801T | Work Order Master Tag File | 61 | WA | REGION | Geographic Region Code | String | UDC | 3 | 0 |
| 7 | F4817 | Service Order Extension | 15 | SR | REGION | Geographic Region Code | String | UDC | 3 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 17 / GR (Geographic Region) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | | . | | N |
| 2 | 100 | Northern | | N |
| 3 | 200 | Southern | | N |
| 4 | 300 | Eastern | | N |
| 5 | 400 | Western | | N |
