| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP17: Customer Service Management |
| 1 | F4801TZ2 | Warranty Claim/Supplier Recovery processing | 50 | WQ | WR11 | Categories - Work Order 11 | String | UDC | 3 | 0 |
| TOP48: Work Order Processing |
| 2 | F4801ST | Purge - Work Order Master Tag File | 37 | WA | WR11 | Categories - Work Order 11 | String | UDC | 3 | 0 |
| 3 | F4801T | Work Order Master Tag File | 37 | WA | WR11 | Categories - Work Order 11 | String | UDC | 3 | 0 |
| 4 | F4801Z1 | Outbound Work Order Header | 184 | SY | WR11 | Categories - Work Order 11 | String | UDC | 3 | 0 |
| 5 | F48710 | Work Order Mass Update Template Table | 65 | WT | WR11 | Categories - Work Order 11 | String | UDC | 3 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 00 / X1 (Work Order Category Code 11) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | | . | N | N |
| 2 | AVO | Customer Advocate Office | N | N |
| 3 | BPU | BPU | N | N |
| 4 | CAR | Card | N | N |
| 5 | CR | Customer Relations | N | N |
| 6 | CRC | Customer Relations | N | N |
| 7 | FAX | Fax | N | N |
| 8 | GOV | Governmental Affairs | N | N |
| 9 | LET | Letter | N | N |
| 10 | OTH | Other | N | N |
| 11 | PHO | Phone | N | N |
| 12 | PRE | PRESIDENTS OFFICE | N | N |
| 13 | WIN | Walkin | N | N |
