| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP00: Foundation Environment |
| 1 | F17001 | Customer Service Constants Table - F17001 | 55 | CS | YN24 | Escalation Code | Character | UDC | 1 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 90CG / EC (Escalation Code) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | 0 | No escalation | | Y |
| 2 | 1 | Escalation using notification | | Y |
| 3 | 2 | Escalation using skill level | | Y |
